About CityDME
The workers-first desk for New York WC & no-fault DME
CityDME supplies durable medical equipment through New York workers’ compensation and no-fault claims — built around the person who got hurt on the job or in a crash, and run from a Brooklyn desk that handles these claims daily.
The short answer
Who is CityDME for?
Injured workers first — people hurt on the job or in a car crash in New York — and the attorneys, treating providers, and adjusters working their files. We are a Brooklyn DME desk: we coordinate the prescription, claim paperwork, delivery, fitting, and billing follow-up, and we bill the carrier where eligible.
Injured workers first
CityDME exists for the person the claim file is actually about — the worker hurt on the job, the New Yorker hurt in a crash. Getting prescribed equipment through a workers’ comp or no-fault claim means a prescription, claim numbers, authorizations, and billing rules, and the injured person is the one with the least time and energy to chase any of it. So the desk does the chasing: one Brooklyn desk coordinates the prescription, the claim documentation, delivery, fitting, and billing follow-up — and bills the carrier where eligible, so recovering is your job and the paperwork is ours.
That is also why the desk serves the attorneys, treating providers, and adjusters moving those same files. A referral can come from any of them — or from the patient directly — and every one gets the same treatment: get the injured person their equipment without making them the project manager.
You won’t be chasing the paperwork.
Why New York workers’ comp and no-fault, specifically
Because in New York these two claim paths are their own discipline. Workers’ comp prices equipment through the state’s DME fee schedule and routes some items through prior authorization — submitted through OnBoard by the Board-authorized treating provider who prescribed the equipment, never by the supplier. No-fault runs on Regulation 68 and its 30-day payment clock.
A generalist supplier treats all of that as fine print. A desk that works these claims daily treats it as the job: we verify the claim path before fulfillment, flag what is missing, and tell you exactly what to send.
- 4th Ed.
The official NY workers’ comp DME fee schedule in force
- 30 days
No-fault payment clock under Regulation 68
The claim-specific rules, in plain language: workers’ comp DME in New York and no-fault DME in New York.
How the desk runs a file
The full six-step walkthrough — prescription to fitted equipment — lives on How it works. These are the standing rules on every file, workers’ comp or no-fault:
Prescription first
Every referral starts with a prescription from the treating provider — it is always required, whether the equipment is a back brace, a CPM machine, or a TENS unit.
The claim path is verified before fulfillment
We review the prescription and claim details and confirm the workers’ comp or no-fault pathway up front — if there is a coverage problem, we explain it before the equipment ships.
The desk chases the paperwork
Missing documents get chased with the doctor’s office, the attorney, or the adjuster. When a workers’ comp item needs prior authorization, we flag it — the Board-authorized treating provider submits the PAR through OnBoard; DME suppliers are not eligible to.
Billing goes to the carrier
We deliver, fit, and train on eligible, in-stock equipment, then bill the carrier where eligible — $0 out of pocket where the claim applies and documentation is complete.
Who the desk works with
Equipment referrals come out of the practices treating New York work and crash injuries every day — orthopedics, pain management, physical therapy, chiropractic, occupational medicine, physiatry (PM&R), podiatry, and post-op surgical coordination. Whoever is treating you, the desk works from that treating provider’s prescription: we supply and coordinate the equipment; your treating physician directs the care.
And because injury claims run through offices as much as clinics, the desk keeps a dedicated lane for each of the roles working the file:
The Brooklyn desk, in the open
No origin myth and no wall of credentials — just where the desk is, when it answers, and where it delivers.
The desk
2416 65th Street, Brooklyn, NY 11204
Phone, fax & email
(973) 850-3121Fax (973) 846-7077info@citydme.com
Hours
Mon–Fri 9–5 ET · Closed Sat–Sun. Referrals are reviewed the next business day.
Service area
All five boroughs from Brooklyn — fast local pickup or delivery for eligible, in-stock equipment.
About FAQ
Quick answers about the desk
- Who is CityDME for?
- Injured workers first — people hurt on the job or in a car crash in New York — and the attorneys, treating providers, and adjusters working their files. We are a Brooklyn DME desk: we coordinate the prescription, claim paperwork, delivery, fitting, and billing follow-up, and we bill the carrier where eligible.
- Where is CityDME located, and when is the desk open?
- CityDME is at 2416 65th Street, Brooklyn, NY 11204 — open Mon–Fri 9–5 ET · Closed Sat–Sun. The desk serves all five boroughs from Brooklyn, with fast local pickup or delivery for eligible, in-stock equipment. Call (973) 850-3121 or fax (973) 846-7077.
- Does CityDME work with my doctor?
- Yes. The desk works from your treating provider’s prescription, across the practices treating New York work and crash injuries — orthopedics, pain management, physical therapy, chiropractic, occupational medicine, physiatry (PM&R), podiatry, and post-op surgical coordination. A prescription is always required; when a workers’ comp item needs prior authorization, the Board-authorized treating provider submits the PAR through OnBoard.
Start with the referral
Patient, attorney, provider, or adjuster — send the prescription and claim details and the desk takes the file from there. A prescription is always required, and if anything is missing we tell you exactly what to send.