About CityDME
Workers-first DME coordination for New York claims
CityDME supplies durable medical equipment through New York workers’ compensation and no-fault claims, built around the person who got hurt on the job or in a crash.
The short answer
Who is CityDME for?
CityDME serves people hurt on the job or in a car crash in New York, along with the attorneys, treating providers, and adjusters working their files. We coordinate prescriptions, claim paperwork, delivery, fitting, and billing follow-up, and bill the carrier where eligible.
Injured workers first
CityDME exists for the person the claim file is actually about — the worker hurt on the job, the New Yorker hurt in a crash. Getting prescribed equipment through a workers’ comp or no-fault claim means a prescription, claim numbers, authorizations, and billing rules, and the injured person is the one with the least time and energy to chase any of it. CityDME coordinates the prescription, claim documentation, delivery, fitting, and billing follow-up, and bills the carrier where eligible, so recovering is your job and the paperwork is ours.
That is also why CityDME serves the attorneys, treating providers, and adjusters moving those same files. Everyone may use the online form; treating providers may also fax or email. Every referral has the same goal: get the injured person their equipment without making them the project manager.
Since 2013, Your Recovery Is Our Priority. CityDME supplies prescribed durable medical equipment for New York workers’ compensation and no-fault claims and coordinates the related paperwork, delivery, fitting, and billing follow-up.
You won’t be chasing the paperwork.
Why New York workers’ comp and no-fault, specifically
Because in New York these two claim paths are their own discipline. Workers’ comp prices equipment through the state’s DME fee schedule and routes some items through prior authorization — submitted through OnBoard by the Board-authorized treating provider who prescribed the equipment, never by the supplier. No-fault runs on Regulation 68 and its 30-day pay-or-deny deadline after complete proof of claim.
A generalist supplier may treat all of that as fine print. CityDME treats it as the job: we verify the claim path before fulfillment, flag what is missing, and explain what to send.
- 4th Ed.
The official NY workers’ comp DME fee schedule in force
- 30 days
No-fault pay-or-deny deadline after complete proof of claim
The claim-specific rules, in plain language: workers’ comp DME in New York and no-fault DME in New York.
How CityDME runs a file
The full six-step walkthrough — prescription to fitted equipment — lives on How it works. These are the standing rules on every file, workers’ comp or no-fault:
Prescription first
Every referral starts with a prescription from the treating provider — it is always required, whether the equipment is a back brace, a CPM machine, or a TENS unit.
The claim path is verified before fulfillment
We review the prescription and claim details and confirm the workers’ comp or no-fault pathway up front — if there is a coverage problem, we explain it before the equipment ships.
CityDME coordinates the paperwork
Missing documents get chased with the doctor’s office, the attorney, or the adjuster. When a workers’ comp item needs prior authorization, we flag it — the Board-authorized treating provider submits the PAR through OnBoard; DME suppliers are not eligible to.
Billing goes to the carrier
We deliver, fit, and train on eligible, in-stock equipment, then bill the carrier where eligible — $0 out of pocket where the claim applies and documentation is complete.
Who CityDME works with
Equipment referrals come out of the practices treating New York work and crash injuries every day — orthopedics, pain management, physical therapy, chiropractic, occupational medicine, physiatry (PM&R), podiatry, and post-op surgical coordination. Whoever is treating you, CityDME works from that treating provider’s prescription: we supply and coordinate the equipment; your treating physician directs the care.
Because injury claims run through offices as much as clinics, CityDME keeps a dedicated lane for each of the roles working the file:
CityDME’s Brooklyn location
The essentials: where CityDME is, when general support is available, and the visible service area.
Brooklyn location
2416 65th Street, Brooklyn, NY 11204
Phone, fax & email
(973) 850-3121Fax (973) 846-7077Referral email: referral@citydme.com
Hours
Mon–Fri 9–5 ET · Closed Sat–Sun. Referrals are reviewed the next business day.
Service area
Brooklyn, Queens, Manhattan, the Bronx, Staten Island, Long Island, and Westchester County.
About FAQ
Quick answers about CityDME
- Who is CityDME for?
- CityDME serves people hurt on the job or in a car crash in New York, along with the attorneys, treating providers, and adjusters working their files. We coordinate prescriptions, claim paperwork, delivery, fitting, and billing follow-up, and bill the carrier where eligible.
- Where is CityDME located, and when is it open?
- CityDME is at 2416 65th Street, Brooklyn, NY 11204. Hours are Mon–Fri 9–5 ET · Closed Sat–Sun. CityDME serves Brooklyn, Queens, Manhattan, the Bronx, Staten Island, Long Island, and Westchester County. General support is available at (973) 850-3121. Referrals come in through the online referral form, by fax (973) 846-7077, or by email referral@citydme.com.
- Does CityDME work with my doctor?
- Yes. CityDME works from your treating provider’s prescription across the practices treating New York work and crash injuries. A prescription is always required; when a workers’ comp item needs prior authorization, the Board-authorized treating provider submits the PAR through OnBoard.
Start with the referral
Patients, attorneys, treating providers, and adjusters may use the online form. Providers may also fax the prescription and claim details to (973) 846-7077 or email referral@citydme.com. A prescription is always required, and CityDME explains what is missing.