How it works
From prescription to fitted equipment — handled
CityDME coordinates the prescription, paperwork, insurance documentation, delivery, fitting, and billing follow-up for New York workers’ comp and no-fault DME, so the injured patient never becomes the project manager.
The short answer
How does CityDME handle workers’ comp and no-fault DME in New York?
In six steps: your doctor writes the prescription, someone sends us the referral, and we verify the workers’ comp or no-fault claim path, chase any missing documents, then deliver, fit, and train you on the equipment. We bill the carrier where eligible and follow up on status. A prescription is always required.
The six steps
How a referral moves through CityDME
Your doctor writes the prescription
Every referral starts with a prescription — it is always required. Your treating provider documents the equipment your recovery needs, whether that is a brace, a CPM machine, cold therapy, a TENS unit, or mobility equipment.
Someone submits the referral
Patients, attorneys, treating providers, and adjusters may use the online form. Providers may also fax referrals to (973) 846-7077 or email referral@citydme.com; patients, attorneys, and adjusters may call. Choose workers’ comp, no-fault, or “not sure,” and CityDME helps sort the claim path.
CityDME verifies the claim and coverage path
We review the prescription and claim details and confirm the workers’ comp or no-fault coverage pathway before fulfillment. If there is a coverage problem, we explain it up front rather than surprising you later.
CityDME coordinates the missing documents
We chase the paperwork — the prescription, claim details, and any authorizations — with your doctor, attorney, or adjuster, so you are not the one making the calls. For workers’ comp items that require prior authorization, the Board-authorized prescribing provider submits the PAR through OnBoard; we flag when one is needed and inform the office when one is required.
Equipment is delivered, fitted, and trained
Once the file is complete, we deliver eligible, in-stock equipment locally, fit it, and train you on how to use it. Reimbursement for scheduled DME includes delivery, setup, and the fittings and adjustments that go with it.
CityDME handles billing and status follow-up
We bill the carrier where eligible and follow up on status. $0 out of pocket where your claim applies and documentation is complete — we review the prescription and claim details before fulfillment, and we keep the right people updated.
- Next-day
Referral review
- WC + NF
New York claim paths we handle daily
- NYC + LI
Brooklyn, Queens, Manhattan, the Bronx, Staten Island, and Long Island
- Rx-first
Documentation confirmed before fulfillment
The plain-language category
New York DME for workers’ comp and no-fault injury claims. We coordinate prescriptions, paperwork, insurance documentation, delivery, fitting, and billing follow-up, the same way a specialized workers’ comp pharmacy handles medications.
See the claim-specific paths: Workers’ comp DME and no-fault DME.
- Next-day
Referral review
- WC + NF
Both New York claim paths, daily
- NYC + LI
Five boroughs and Long Island
By who you are
The same journey, from your side
The steps don’t change, but what you hand off and what you get back does. Here’s the short version for each role.
Patients
You won’t be chasing the paperwork. Send your prescription and claim details; we verify the path, coordinate documents, and deliver and fit the equipment.
For Injured Workers & PatientsAttorneys
One local CityDME contact for the referral. We run the missing-document loop so your paralegal doesn’t, and keep you updated on status.
For AttorneysProviders
Send the prescription and we run a next-business-day completeness check, flag any workers’ comp PAR your office must submit, and inform you if anything is missing.
For ProvidersAdjusters
Documentation-first billing: a complete file before fulfillment, clear status updates, and delivery confirmation on file — fewer disputes downstream.
For AdjustersReady when you are
Patients, attorneys, treating providers, and adjusters may use the online form. Providers may also fax referrals to (973) 846-7077 or email referral@citydme.com; patients, attorneys, and adjusters may call during business hours. Provider referrals are not accepted by phone.
More on the claim paths: Workers’ comp DME, no-fault DME, or the pages for attorneys, providers, and adjusters.