For attorneys
One local DME desk for your NF and WC files
When a client’s equipment is stuck, the case timeline stalls with it. We take the DME off your plate — one referral desk, a named contact, and a team that chases the paperwork so your paralegal doesn’t.
The short answer
How does CityDME handle DME for no-fault and workers’ comp clients?
One local referral desk with a named point of contact. Send us the referral and we verify the claim path, chase the prescription and missing documents so your paralegal doesn’t, coordinate delivery and fitting, then keep you updated on status. Next-business-day acknowledgement. A prescription is always required.
The desk offer
Three fewer things on your plate
One desk, a named contact
Not a call center. Your files route to one local referral desk with a named point of contact who knows the client, the claim, and the equipment — the back brace, CPM rental, or wheelchair on the order — so you always know who to reach.
We run the missing-document loop
We chase the prescription, claim details, and any authorizations with the doctor, the carrier, and the adjuster, so your paralegal isn’t the one making the calls. If something is missing, we say exactly what to send.
Next-business-day acknowledgement, proactive status
Referrals get a next-business-day acknowledgement, and we keep you updated on status with delivery confirmation on file. We provide status documentation, not legal advice; payment decisions rest with the carrier.
- One desk
A named point of contact per file
- Next-day
Acknowledgement
- WC + NF
New York claim paths we handle daily
- 5
Boroughs served from Brooklyn
Why it helps your case
DME delays are one of the quiet ways a no-fault or workers’ comp recovery slows down. A single desk that owns the equipment — and documents every step — means fewer client calls to your office and a cleaner status trail on the file.
- One desk
A named contact per file
- Next-day
Acknowledgement
- On file
Delivery confirmation, documented
The exchange
What you send, what you get back
Four things from your office, four things back from the desk — every time, on every file. A prescription is always required before equipment is supplied.
| What your office sends | What the desk returns |
|---|---|
| The referral — online or by phone | Next-business-day acknowledgement |
| The prescription, if in hand | A named contact who owns the file |
| The claim number | Proactive status updates as the order moves |
| The carrier | Delivery confirmation on file |
Refer a client’s DME
One form for the whole intake. Pick “Attorney” as who’s referring, and send what you have — we confirm the rest. A prescription is always required.
Attorney FAQ
Questions from law firms
- How does CityDME handle DME for no-fault and workers’ comp clients?
- One local referral desk with a named point of contact. Send us the referral and we verify the claim path, chase the prescription and missing documents so your paralegal doesn’t, coordinate delivery and fitting, then keep you updated on status. Next-business-day acknowledgement. A prescription is always required.
- Will my paralegal have to chase the prescription and paperwork?
- No. We run the missing-document loop — the prescription, claim details, and any authorizations — with the doctor, carrier, and adjuster. If anything is missing, we tell your office exactly what to send.
- Will my client pay out of pocket?
- $0 out of pocket where the claim applies and documentation is complete. We bill the carrier where eligible and review the prescription and claim details before fulfillment. If there is a coverage problem, we explain it before fulfillment.
- Can you keep me updated on status?
- Yes. We provide proactive status updates and delivery confirmation on file so you can document the client’s equipment timeline. We provide status documentation, not legal advice; whether a claim is paid rests with the carrier.
- Do you submit the workers’ comp prior authorization?
- No. Workers’ comp DME PARs must be submitted through OnBoard by the Board-authorized provider who ordered the DME — DME suppliers are not eligible to submit PARs. We flag when a PAR is needed and tell the provider’s office exactly what to submit.
- How fast do you respond to a referral?
- Referrals get a next-business-day acknowledgement. A prescription is always required; send what you have and we confirm the rest.
Related: How it works, the referral page, workers’ comp DME, no-fault DME, or the desks for providers and adjusters.