For providers
Send a DME prescription for a WC or no-fault patient
Send the prescription; we handle the claim path, coordinate documentation, and deliver and fit the equipment. Your office gets a next-business-day completeness check — so nothing sits in limbo and the patient isn’t left waiting.
The short answer
How do I send a DME prescription for a NY workers’ comp or no-fault patient?
Send us the prescription and claim details through the referral form or by phone. We run a next-business-day completeness check and tell your office exactly what’s missing. If an item needs a workers’ comp PAR, we flag it — the prescribing provider submits it through OnBoard. A prescription is always required.
The referral flow
Built for a busy front desk
Send the Rx your way
Send the prescription and claim details through the referral form, by phone, or by fax. Whatever the prescription calls for — brace, CPM machine, cold therapy, mobility, wound-care equipment — we take it from there.
Next-business-day completeness check
Complete referrals get a next-business-day completeness check. If the order is missing anything, we tell your office exactly what to correct — before the patient waits.
We flag when a PAR is needed
DME PARs must be submitted through OnBoard by the Board-authorized provider who ordered/prescribed the DME — DME suppliers are not eligible to submit PARs. CityDME flags when a PAR is needed and tells your office exactly what to submit.
- Next-day
Completeness check
- Rx-first
Documentation confirmed before fulfillment
- WC + NF
New York claim paths we handle daily
- 5
Boroughs served from Brooklyn
Prior authorization (PAR)
DME PARs must be submitted through OnBoard by the Board-authorized provider who ordered/prescribed the DME — DME suppliers are not eligible to submit PARs. CityDME flags when a PAR is needed and tells your office exactly what to submit.
Need supplies to hand out? Call to Request an Order Pad for your office.
- Next-day
Completeness check
- OnBoard
PAR route — filed by the prescribing provider
- Rx-first
A prescription is always required
The exchange
What a complete referral includes
Four things. Send what you have — we run a next-business-day completeness check and tell your office exactly what’s missing.
The prescription
The signed order from the treating provider — always required.
Claim type and number
Workers’ comp or no-fault, with the claim number if you have it.
The carrier
The insurer on the claim, so billing goes to the right desk.
Patient contact
A phone number and delivery ZIP, so we can schedule delivery and fitting.
Send a referral
One form for the whole intake. Pick “Provider” as who’s referring, add the prescribing provider and how soon it’s needed, and we’ll run the completeness check.
Prefer fax? Fax the prescription and claim paperwork to (973) 846-7077.
Provider FAQ
Questions from referring offices
- How do I send a DME prescription for a NY workers’ comp or no-fault patient?
- Send us the prescription and claim details through the referral form or by phone. We run a next-business-day completeness check and tell your office exactly what’s missing. If an item needs a workers’ comp PAR, we flag it — the prescribing provider submits it through OnBoard. A prescription is always required.
- Who submits the workers’ comp prior authorization (PAR)?
- DME PARs must be submitted through OnBoard by the Board-authorized provider who ordered/prescribed the DME — DME suppliers are not eligible to submit PARs. CityDME flags when a PAR is needed and tells your office exactly what to submit.
- What happens if the order is incomplete?
- We run a next-business-day completeness check and tell your office exactly what’s missing — the prescription detail, claim information, or documentation — so it can be corrected before the patient waits.
- Will my patient pay out of pocket?
- $0 out of pocket where the claim applies and documentation is complete. We bill the carrier where eligible and review the prescription and claim details before fulfillment.
- How do I get an order pad?
- Call the desk during business hours to request an order pad for your office. A prescription is always required on every referral.
- Do you always need a prescription?
- Yes — a prescription is always required. Send what you have and we confirm the rest, then tell you exactly what else to send if anything is missing.
Related: How it works, the referral page, workers’ comp DME, no-fault DME, or the desks for attorneys and adjusters.