For providers
Send a DME prescription for a WC or no-fault patient
Send the prescription; we handle the claim path, coordinate documentation, and deliver and fit the equipment. Your office gets a next-business-day completeness check — so nothing sits in limbo and the patient isn’t left waiting.
The short answer
How do I send a DME prescription for a NY workers’ comp or no-fault patient?
Use the online referral form to send the prescription and claim details in one place. Fax to (973) 846-7077 and email to referral@citydme.com remain available. Complete referrals get a next-business-day completeness check; we inform your office if anything is missing. If a workers’ comp item needs a PAR, the prescribing provider submits it through OnBoard.
Or fax (973) 846-7077 or email referral@citydme.com
The referral flow
Built for a busy front desk
Send the referral your way
Use the online form, fax the prescription and claim details to (973) 846-7077, or email them to referral@citydme.com. Whatever the prescription calls for, including a brace, CPM machine, cold therapy, or mobility equipment, we review the order from there.
Next-business-day completeness check
Complete referrals get a next-business-day completeness check. If the order is missing anything, we will inform your office.
We flag when a PAR is needed
DME PARs must be submitted through OnBoard by the Board-authorized provider who ordered or prescribed the DME. DME suppliers are not eligible to submit PARs. CityDME informs your office when a PAR is needed.
- Next-day
Completeness check
- Rx-first
Documentation confirmed before fulfillment
- WC + NF
New York claim paths we handle daily
- NYC + LI
Brooklyn, Queens, Manhattan, the Bronx, Staten Island, and Long Island
Prior authorization (PAR)
DME PARs must be submitted through OnBoard by the Board-authorized provider who ordered or prescribed the DME. DME suppliers are not eligible to submit PARs. CityDME informs your office when a PAR is needed.
Need supplies to hand out? Call to Request an Order Pad for your office.
- Next-day
Completeness check
- OnBoard
PAR route — filed by the prescribing provider
- Rx-first
A prescription is always required
The exchange
What a complete referral includes
Four things. Send what you have — we run a next-business-day completeness check and inform your office if anything is missing.
The prescription
The signed order from the treating provider — always required.
Claim type and number
Workers’ comp or no-fault, with the claim number if you have it.
The carrier
The insurer on the claim, so billing reaches the correct payer.
Patient contact
A phone number and delivery ZIP, so we can schedule delivery and fitting.
Send a provider referral
Use the online referral form, fax to (973) 846-7077, or email referral@citydme.com. Provider referrals are not accepted by phone.
Email is not a secure channel. To request a secure upload option, contact CityDME first. Do not include patient documents in your initial message.
Provider FAQ
Questions from referring offices
- How do I send a DME prescription for a NY workers’ comp or no-fault patient?
- Use the online referral form to send the prescription and claim details in one place. Fax to (973) 846-7077 and email to referral@citydme.com remain available. Complete referrals get a next-business-day completeness check; we inform your office if anything is missing. If a workers’ comp item needs a PAR, the prescribing provider submits it through OnBoard.
- Who submits the workers’ comp prior authorization (PAR)?
- DME PARs must be submitted through OnBoard by the Board-authorized provider who ordered or prescribed the DME. DME suppliers are not eligible to submit PARs. CityDME informs your office when a PAR is needed.
- What happens if the order is incomplete?
- Complete referrals get a next-business-day completeness check. If the order is missing anything, we will inform your office.
- Will my patient pay out of pocket?
- $0 out of pocket where the claim applies and documentation is complete. We bill the carrier where eligible and review the prescription and claim details before fulfillment.
- How do I get an order pad?
- Call CityDME during business hours to request an order pad for your office. A prescription is always required on every referral.
- Do you always need a prescription?
- Yes. A prescription is always required. Send what you have online, by fax, or by email; CityDME will inform your office if anything is missing.
Related: How it works, the referral page, workers’ comp DME, no-fault DME, or the pages for attorneys and adjusters.