For injured workers & patients
Your prescription is the starting point
Recovering from a work injury or car accident already asks enough of you. CityDME helps organize the prescribed-equipment process without asking you to become the claims expert.
The short answer
How do I get prescribed equipment after a work injury or car accident?
Start with the prescription from your treating provider. Send CityDME the prescription and any claim details you have. We identify the workers’ comp or no-fault path, explain missing documents, and coordinate eligible equipment through delivery and fitting. Coverage and patient cost depend on the claim, documentation, and payer review.
What happens next
Four steps from order to equipment
Get the prescription
Your treating provider writes the order for the equipment your recovery requires.
Send what you have
Use the public form if you are a patient, attorney, or adjuster. Treating providers use fax or email.
We identify the claim path
CityDME reviews the prescription and claim details, then explains missing documentation or provider-submitted authorization.
We coordinate the equipment
When the claim and documentation support fulfillment, we coordinate delivery, setup, fitting, and billing follow-up.
- Rx-first
A treating-provider prescription is always required
- WC + NF
Separate New York claim paths, explained clearly
- You first
One place to understand what happens next
- NYC + LI
Brooklyn, Queens, Manhattan, the Bronx, Staten Island, and Long Island
Workers’ comp and no-fault are different paths
A workers’ comp order may require the prescribing provider to submit a PAR through OnBoard. A no-fault assignment of benefits may direct payment to the provider or supplier, but it does not guarantee coverage, payment, or no upfront cost.
If your treating provider is sending the order
Provider referrals are accepted by fax at (973) 846-7077 or by email at referral@citydme.com. Provider referrals are not accepted by phone.
- Do I always need a prescription?
- Yes. A prescription from the treating provider is required before CityDME supplies equipment. Some workers’ comp items also require prior authorization submitted through OnBoard by the Board-authorized provider; DME suppliers cannot submit those PARs.
- Does an assignment of benefits guarantee no-fault coverage or payment?
- No. An assignment of benefits can transfer the right to seek and receive payment for covered health services to the provider or supplier. It changes the payment route, but it does not establish coverage or guarantee insurer payment or no upfront cost.
- How can my treating provider submit a referral?
- Treating providers can send referrals by fax to (973) 846-7077 or by email to referral@citydme.com. Provider referrals are not accepted by phone. Patients, attorneys, and adjusters may use the public referral form.