By CityDME Caregiver Team · 8 min read · December 8, 2025
Skin Care for Adults Using Incontinence Products
Skin irritation is one of the most common reasons people switch products. Sometimes the product is wrong. Often the routine needs to change too.
What goes wrong
Urine and stool are alkaline. Skin is slightly acidic (pH 5.5). Constant contact shifts the skin's pH and the protective barrier breaks down. Add friction from changes and you get incontinence-associated dermatitis (IAD).
Equipment prescribed for a NY claim?
Send the referral and the Brooklyn desk reviews it the next business day during business hours. Prescription required.
Send a DME ReferralWhat works
- Change as soon as the wetness indicator turns blue (not earlier, not later).
- Use a no-rinse perineal cleanser (pH 5.5) instead of soap (pH 7+).
- Pat dry with a soft cloth — don't rub.
- Apply a thin layer of barrier cream (zinc-oxide based) on areas that touch the absorbent core.
- Avoid fragranced wipes if skin is already irritated.
Try this routine
Clean gently at every change. Pat dry. Apply barrier cream only where moisture sits. Choose breathable pull-ons or briefs when skin is fragile.
When to call a clinician
- Redness that doesn't improve in 48 hours of correct care.
- Broken skin or open areas.
- Foul smell from the skin (not the diaper).
- Fever.
What to keep on hand
No-rinse cleanser, soft washcloths or wet wipes without alcohol, zinc-oxide barrier cream, hypoallergenic medical tape, gloves.
Want help picking the right product?
Call (973) 850-3121 Mon-Fri 9-5 ET. We'll send a free sample pack — three sizes, plain unmarked box, no autoship enrollment required.
You can also email info@citydme.com or walk into our showroom at 2416 65th Street, Brooklyn, NY 11204.
Injured on the job or in a crash?
If a doctor prescribed equipment for a New York workers’ comp or no-fault claim, send the referral — we verify the claim path, coordinate the paperwork, and handle delivery, fitting, and carrier billing. Prescription required.